Privacy Policy

The website doorrepairnewmarket.ca is operated by York Region Door Co. under the York Region Door Co. service brand. If you have questions about this policy or your information, contact us at info@doorrepairnewmarket.ca or (289) 470-6220.

We are mobile — your property address, postal code, and photos of the opening help us plan the visit and bring the right hinges, closers, or spring parts.

By using this website, calling us, or submitting a quote request, you consent to this Privacy Policy. You can withdraw consent for future marketing contact at any time — we explain how under “Your choices and rights”.

This policy applies to information collected through our website and online quote forms. If you reach us by phone or email directly, the same principles apply to the details you choose to share.

Like most websites, our hosting provider may record standard server logs — for example IP address, browser type, referring page, and timestamps. We use this information to keep the site secure, fix errors, and understand general traffic patterns. Log data is not used to identify you personally except when needed to investigate abuse or security issues.

We collect information you choose to submit on our form or share by phone or email when describing the door problem.

We do not require an account to use this website.

• Contact details — name, phone number, and email address when you submit our quote form or email us directly.
• Service details — property address, postal code, type of door problem, service needed, urgency, and preferred contact method.
• Messages — anything you write in the form or tell us by phone about your door, frame, hardware, or access needs.
• Call information — if you phone us, we receive your number and any details you share to schedule or quote the visit.
• Technical data — basic device and usage information such as IP address, browser type, pages viewed, and referring URL when analytics are enabled.
• Front entry and patio door issues when closers fail, frames shift, or multipoint locks stop lining up.
• Garage door spring or opener details when a door will not stay up or reverses unexpectedly.
• Commercial scheduling notes for shops that cannot close during peak customer hours.
• Urgency and preferred contact method when a door will not lock and security is the immediate concern.

We use personal information only for legitimate business purposes related to your request:

We use your details to respond across Newmarket routes, schedule visits toward Aurora and Bradford corridors, and document follow-up when hardware needs adjustment.

• Respond to quote requests, schedule visits, and follow up about your door repair job.
• Call, email, or text you using the contact method you prefer when you provide it.
• Improve our website, service areas, and customer experience.
• Meet legal, tax, or insurance record-keeping requirements when applicable.
• Protect our website and users against spam, abuse, or fraud.

We do not sell your personal information. We share it only when needed to run the service or when the law requires it:

• Service providers — trusted vendors that host our website, deliver email (for example Mailgun), or provide analytics (for example Google Analytics). They may only use your information to perform services for us.
• Legal requests — when required by court order, subpoena, or applicable law, or when we believe disclosure is necessary to protect safety or rights.

Our site may use cookies and similar technologies to remember preferences and understand how visitors use the website. If Google Analytics (GA4) is enabled, Google may collect usage data according to its own privacy policy. You can control cookies through your browser settings and, where offered, analytics opt-out tools from Google.

We use reasonable administrative and technical safeguards for information we hold. No website or email system is completely secure, and we cannot guarantee absolute security. Please avoid sending sensitive financial information through our contact form — we do not ask for credit card numbers on this site.

Newmarket service records are retained for active jobs and reasonable warranty follow-up on repairs we perform, then deleted or de-identified when no longer needed.

When information is no longer needed, we delete or de-identify it where practical.

If you are in Canada, personal information is handled in line with applicable privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) where it applies. You may request access to, correction of, or deletion of personal information we hold about you, subject to legal exceptions. To make a request, email info@doorrepairnewmarket.ca with enough detail for us to locate your record.

You may opt out of non-essential marketing messages at any time by replying to an email or asking us when we contact you. We will still contact you about an active service request you submitted.

Our site may link to third-party websites such as maps or review platforms. Those sites have their own privacy policies, and we are not responsible for how they handle your information.

We may update this Privacy Policy from time to time. When we do, we will post the revised version on this page and update the “Last updated” date below. Continued use of the site after changes means you accept the updated policy.

Privacy questions about a Newmarket request? Contact us below with your name and enough detail to locate your quote record.

Email: info@doorrepairnewmarket.ca

Phone: (289) 470-6220

Service area: Newmarket, Aurora, King City, East Gwillimbury, Holland Landing, Bradford, and nearby communities listed on https://doorrepairnewmarket.ca.